Case study2023 · Senior Operations Analyst
Trustonic — Movistar
End-to-end rollout of the revenue-protection program for financed handsets, coordinated with IT and Legal.
Revenue ProtectionTelecomStrategy
01
Problem
Financed handsets leaked revenue: customers deactivated the line but kept using the device, escalating bad debt month over month.
02
Solution
Co-led the Trustonic rollout (remote lock under clear contractual conditions) coordinating IT, Legal and the commercial network. Defined success metric, exception path, operational playbook and customer comms.
03
Impact
~EUR 2M annually in protected revenue. -20% handset bad debt. Reusable framework for future financed categories.
04
Metrics
~€2M/año
Protected revenue
-20%
Bad debt
3
Teams coordinated